Versand

At Carter's Boots, we strive to deliver your order as quickly and securely as possible. Please review our shipping policy below for more details on shipping options, timelines, and rates.

Order Processing Time

• Orders are processed within 1-2 business days of receipt (excluding weekends and holidays).
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times

We offer a variety of shipping methods, with estimated delivery times based on your location. Delivery times are estimates and can vary due to factors beyond our control (such as weather or carrier delays).

• Standard Shipping: Typically arrives within 5-7 business days.
• Expedited Shipping: Typically arrives within 2-3 business days.
• Overnight Shipping: Orders placed before 12:00 PM (noon) will typically arrive the next business day.

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Shipping Rates

Shipping rates are calculated at checkout based on your location and chosen shipping method. You can review your total shipping cost before completing your order.

• Free Shipping: We offer free standard shipping on orders over $X (subject to availability and exclusions).
• International Shipping: We currently offer international shipping to select countries. International shipping rates and times vary depending on your location. Additional customs duties or taxes may apply upon delivery.

Order Tracking

Once your order has shipped, we’ll send you a tracking number so you can track your package online. You can also check your order status by logging into your account.

Shipping Restrictions

• We currently only ship to physical addresses within the United States and select international locations.
• We do not ship to APO/FPO addresses, or freight forwarding services.

Damaged or Lost Shipments

If your package is damaged or lost during shipping, please contact us immediately at garrett@cartersboots.com. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that all shipping information is correct before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address details provided by the customer.

Shipping Delays

While we strive to ensure timely delivery, shipping delays can occur due to factors beyond our control (e.g., severe weather, carrier delays, holidays). We cannot guarantee delivery times and are not responsible for delays caused by the shipping carrier.

EU Shipping Orders to EU countries are shipped via UPS. Estimated delivery times: Standard 10–15 business days, Expedited 5–7 business days, Express 2–3 business days. Please note that import duties and taxes may be assessed by your country's customs authority upon delivery and are the responsibility of the recipient.