Política de reembolso

 day.) We now offer a 30-day return policy on all eligible items, starting from the date you receive your product. To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging.
• You’ll need to provide the receipt or proof of purchase.
• A $10 flat rate return shipping will be applied for any items for refund

Please note: Used or sale boots are not eligible for returns.

How to Start a Return

To initiate a return, contact us at garrett@cartersboots.com within 30 days of receiving your order. Once your return is approved, we’ll send you a return shipping label and instructions on how to return your item.

Important: Items returned without prior authorization will not be accepted.

For any return-related questions, please reach out to us at garrett@cartersboots.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, contact us immediately at garrett@cartersboots.com so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

• Custom products (such as special orders or personalized items)
• Used boots
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on gift cards.

Sale items: While sale items cannot be returned for a refund, they can be exchanged or refunded in the form of store credit.

If you have any concerns about your specific item, please contact us before making a return.

Refunds cannot be offered on boots returned for warranty issues after being worn. We are happy to replace the boot or offer you store credit.

Exchanges

To exchange an item, please either reach out to garrett@cartersboots.com or give us a call at 406-585-8607 within business hours.

Refunds

Once we’ve received and inspected your returned item, we’ll notify you of the refund status(7-10 business. If approved, your refund will be processed to your original payment method. For sale items, a refund will be issued in the form of store credit.

Please note, it may take some time for your bank or credit card company to process and post the refund.

EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at garrett@cartersboots.com within 14 days of delivery. Refunds will be processed within 14 days of receiving the returned item. Note: custom or personalized items, and items that have been used, are exempt from this right.